Refund and Cancellation Policy
Transparent, fair and simple. We want every client to feel confident before they invest.
đ Quick Summary
Consultation Plans
Full refund only if cancelled at least 24 hours before your first session. No refund after that under any circumstance.
Digital Products (PDFs)
No refund once downloaded. Contact us within 48 hours if you did not receive your file.
Session Rescheduling
Sessions can be rescheduled with 12 hours notice at no charge. Once per plan cycle.
Contact for Disputes
Email contact@nutritionbynamita.com. All queries responded to within 48 business hours.
1. Consultation Plans
Nutrition by Namita offers personalised consultation plans ranging from a one-time session to a 12-month program. The following refund terms apply to all consultation plans purchased through our website or via direct payment.
Cancellation Before First Session
If you cancel your plan at least 24 hours before your scheduled first consultation, you are entitled to a full refund of the amount paid. The refund will be processed to the original payment method within 5 to 7 business days.
Cancellation After First Session Begins
Once your first consultation session has commenced, no refund will be issued under any circumstance. This applies to all plans regardless of how many sessions remain. By booking and attending your first session, you accept this policy in full.
| Plan | Cancellation Timing | Refund Eligibility |
|---|---|---|
| One Time Session | At least 24 hours before first session | â Full Refund |
| One Time Session | Less than 24 hours or after session | â No Refund |
| 1 Month Plan | At least 24 hours before first session | â Full Refund |
| 1 Month Plan | Less than 24 hours or after first session starts | â No Refund |
| 3 Month Plan | At least 24 hours before first session | â Full Refund |
| 3 Month Plan | Less than 24 hours or after first session starts | â No Refund |
| 6 Month Plan | At least 24 hours before first session | â Full Refund |
| 6 Month Plan | Less than 24 hours or after first session starts | â No Refund |
| 1 Year Plan | At least 24 hours before first session | â Full Refund |
| 1 Year Plan | Less than 24 hours or after first session starts | â No Refund |
2. Digital Products and PDF Downloads
Nutrition by Namita sells digital products including meal plan PDFs (such as the Insulin Resistance Meal Plan). These are delivered instantly upon payment.
Digital products are non-refundable once downloaded or accessed. This is because digital content cannot be returned once delivered. Please read the product description carefully before purchasing.
Exceptions for Digital Products
We will issue a full refund or resend the file at no charge in the following situations:
- You were charged but did not receive the download link or file within 24 hours of payment
- The file you received was corrupted, incomplete or not the product you purchased
- You were charged twice for the same product due to a technical error
To report any of the above, email contact@nutritionbynamita.com within 48 hours of purchase with your payment confirmation and the issue you experienced.
3. Session Rescheduling
We understand that life is unpredictable. Sessions can be rescheduled under the following terms:
- Rescheduling requests must be made at least 12 hours before the scheduled session time
- Each plan allows one free reschedule per calendar month
- Sessions missed without 12 hours notice are counted as used and cannot be recovered
- Namita reserves the right to reschedule sessions due to health, emergencies or unforeseen circumstances. In such cases, sessions are rescheduled at no cost and at the client's preferred time
To reschedule a session, WhatsApp or email us at contact@nutritionbynamita.com with your name and preferred new time at least 12 hours in advance.
4. How to Request a Refund
To request a refund, please follow these steps:
- Email contact@nutritionbynamita.com with the subject line: Refund Request
- Include your full name, contact number, plan purchased, date of payment and reason for refund
- Attach your payment confirmation or Razorpay transaction ID
- We will acknowledge your request within 48 business hours
- Approved refunds are processed within 5 to 7 business days to the original payment method
- Razorpay processing times may vary. UPI refunds typically take 2 to 3 days. Card refunds take 5 to 7 days
Refunds are processed only to the original payment method used at checkout. We do not process refunds via cash, bank transfer or alternate accounts. The Razorpay transaction ID in your payment confirmation email is required for all refund requests.
5. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- You changed your mind after the consultation session took place
- You did not see results within your expectation. Nutritional results depend on individual consistency and adherence
- You missed sessions without providing 12 hours advance notice
- A digital product has already been downloaded or accessed
- The plan was purchased during a promotional or discounted period and the terms of that offer excluded refunds
- You violated our consultation terms by sharing meal plans or session content with third parties
Important: Nutrition results vary between individuals based on age, health conditions, medication, consistency and lifestyle factors outside of Namita's control. Lack of expected results alone does not constitute grounds for a refund. Namita commits to providing expert, personalised guidance, not guaranteed outcomes.
6. Disputes and Chargebacks
We strongly encourage you to contact us directly at contact@nutritionbynamita.com before initiating any payment dispute or chargeback with your bank or card provider. Most concerns can be resolved quickly and fairly through direct communication.
If a chargeback is filed without prior communication, we reserve the right to provide payment and service records to Razorpay and the relevant financial institution and to suspend future service access pending resolution.
7. Policy Updates
Nutrition by Namita reserves the right to update this refund policy at any time. Changes will be effective immediately upon posting on this page with an updated date at the top. Continued use of our services after changes constitutes your acceptance of the revised policy.
For any questions about this policy, write to us at contact@nutritionbynamita.com. We aim to respond to all queries within 48 business hours Monday to Saturday.
Have a Question or Concern?
We are here to help. Reach out and Namita's team will personally respond within 48 hours.