Who We Are
This Privacy Policy applies to Nutrition by Namita, operated by Namita, a certified nutritionist based in Bhopal, Madhya Pradesh, India. Our website is nutritionbynamita.com and our contact email is [email protected].
We are committed to protecting the privacy and security of your personal and health information. This policy explains what data we collect, why we collect it, how we store it and what rights you have over it.
Information We Collect
Information You Provide Directly
- Full name, email address and phone number when you fill a contact or booking form
- Health information including age, weight, height, medical history, medications and dietary preferences during consultation intake
- Payment information processed securely through Razorpay (we do not store card details)
- Communication records including WhatsApp messages and emails exchanged during your consultation plan
- Feedback and testimonials you voluntarily provide
Information Collected Automatically
- Website usage data including pages visited, time spent and links clicked via Google Analytics
- Device and browser information including IP address, browser type and operating system
- Referring website or search query that brought you to our site
How We Use Your Information
- To create and deliver your personalised nutrition plan and consultation service
- To communicate with you about sessions, progress and plan updates via email and WhatsApp
- To process payments and send confirmations and receipts
- To send service-related updates such as session reminders and plan renewals
- To improve our website content using anonymised analytics data
- To respond to your enquiries and support requests
We do not sell, rent or trade your personal information to any third party under any circumstances. We do not send unsolicited marketing emails. If you wish to receive nutrition tips, you may opt in voluntarily through our free resource forms.
Health and Sensitive Data
We collect sensitive health information including medical conditions, medications, allergies and blood reports solely for providing safe and personalised nutritional guidance. This data is treated with the highest level of confidentiality.
- Health data is never shared with any third party without your explicit written consent
- Health data is stored in password-protected systems accessible only to Namita
- Health data is retained only for the duration of your active plan plus 12 months for reference
- You may request deletion of your health data at any time by emailing [email protected]
You are responsible for the accuracy of the health information you provide. Incomplete or inaccurate health data may result in recommendations that are not appropriate for your condition. Please refer to our Terms and Conditions for full non-disclosure liability details.
Cookies and Analytics
Our website uses cookies and Google Analytics to understand how visitors use our site and improve our content.
- Which pages are most visited and how long visitors spend on them
- General geographic location at country and city level only
- Device type (mobile or desktop) and browser used
- Which blog articles are most read
All Google Analytics data is anonymised and aggregated. We cannot identify individual users from this data. You can opt out via the Google Analytics Opt-out Browser Add-on.
Third-Party Services
- Razorpay — payment processing governed by Razorpay's Privacy Policy at razorpay.com
- Google Analytics — website analytics governed by Google's Privacy Policy at policies.google.com
- Systeme.io — booking forms and email automation governed by Systeme.io's Privacy Policy
- WhatsApp (Meta) — client communication governed by Meta's Privacy Policy
- Hostinger — website hosting governed by Hostinger's Privacy Policy
We share only the minimum data necessary with each service provider for the specific purpose of delivering our services to you.
Data Storage and Security
- All website communications are encrypted via HTTPS/SSL
- Client health files and notes are stored in password-protected accounts accessible only to Namita
- Payment data is never stored on our systems. It is processed exclusively by Razorpay
- WhatsApp communication is end-to-end encrypted by default
We retain your personal data for as long as your plan is active and for 12 months thereafter. After this period, your data may be deleted upon request.
Your Rights Over Your Data
- Right to Access: Request a copy of all personal data we hold about you
- Right to Correction: Request correction of any inaccurate or incomplete data
- Right to Deletion: Request deletion of your personal data subject to legal obligations
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
- Right to Portability: Request your data in a commonly used machine-readable format
To exercise any of these rights, email [email protected] with the subject line Data Request and your full name. We will respond within 10 business days.
Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect data from anyone under 18 without explicit parental or guardian consent. If a consultation is being booked for a minor, the parent or guardian must provide consent and take full responsibility for the accuracy of health information provided.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the revised policy.
Contact Us About Privacy
- Email: [email protected]
- Business: Nutrition by Namita, Bhopal, Madhya Pradesh, India
- Response Time: Within 48 business hours, Monday to Saturday
Privacy Questions?
We take your data seriously. Reach out and we will respond within 48 hours.